New Bill FAQ
Q: Where are the long distance charges on my bill?
A: Long Distance charges will not be on your April bill. The charges are going to be delayed 45 to 60 days because of our new invoicing process. If you go to online bill pay with your account number it will show you your current balance and that does include any long distance due. BillPay
Q: Why does my bill say that I have an automatic payment when I don't?
A: When we invoiced for April our system printed on your bill that you had auto pay set up. Our team is currently fixing this problem. If you don't have auto pay set up the balance is still due by cash, check, or credit card and can be paid using our Sunflower Broadband BillPay
Q: Why does my bill have a late fee when I paid on time last month?
A: When we converted our billing system some accounts were charged a late fee in error. If you were charged a late fee in error it has been credited off your account. You can get your updated balance using the Sunflower Broadband BillPay
Q: Why am I getting a bill with FCC fees only?
A: We have actually been charging the FCC fee for as long as you have been a customer. It wasn't cost effective to mail a monthly bill for these fees. When we invoiced for the first time after converting to our new billing system we mailed out bills for these fees. We are more than willing to credit these fees from your account. Please email billingquestion@sunflowerbroadband.com with your account name, number and request the FCC fee credit.
Q: Why am I getting a bill for several months of FCC fees?
A: We have actually been charging the FCC fee for as long as you have been a customer. It wasn't cost effective to mail a monthly bill for these fees. When we invoiced for the first time after converting our billing system we mailed out bills for these fees. We are more than willing to credit these fees from your account. Please email billingquestion@sunflowerbroadband.com with your account name, number and request the FCC fee credit.
Q: Why did my online balance have a high credit amount when I have an automatic payment set up?
A: When we ran billing for April some accounts with auto pay didn't charge correctly. The error was found immediately so there was no danger of us trying to pull the incorrect amount from your checking account. The error is being fixed so it shouldn't happen again. Your May invoice is going to look a little weird. There will be a payment for an incorrect amount then a debit to zero out that amount. Then there will be another debit for the correct amount that we did actually withdraw from your checking account.