Digital Trouble Center
My TV is showing a bunch of tiny, discolored boxes. What is causing this?
A number of things can cause this, which we refer to it as "Tiling", first and foremost your setup. Make sure that you are connecting from the wall outlet directly to the digital box and then to your next piece of equipment. If you put a VCR/DVD player before your digital box, you can cause problems with the signal levels that the digital box is receiving.
If your digital box is the first connected piece of equipment, make sure that your connections are tight on both the wall plate and the back of the digital box. If you have another piece of RG-6 co-axial cable, you may want to swap out your cables for new ones just to make sure your other cables aren’t the cause.
If you are connecting through a splitter or power strip, attempt to bypass the splitter/power strip and connect directly to the digital box. If you notice that this fixes the problem it is likely due to that piece of equipment not having a built in ‘return path’, which allows 2-way communication for the digital box.
After you have verified that your digital box is the first piece of equipment hooked up,, you have checked your connections to make sure they are nice and snug, and you are not connecting through splitters or power strips, if you are still having problems, please contact our technical support at (785)841-2100 or (800)869-1214.
I can hear the audio on a channel, but I do not see any picture on the channel I am watching. What is causing this?
First you would want to check if this is happening to all your channels or just one channel in specific. If it is happening to all of your channels, check your connections for your digital box to make sure they are connected snugly and have not become unplugged. If your connections are secured properly, you can try disconnecting the power to the digital box for 15-20 seconds. This will reset the box, forcing it to reload the guide information from our network but also refreshing its connection to our network. If you are still having problems after this, contact our technical support at (785)841-2100 for additional assistance.
If the problem is only happening on 1 channel you can try changing to another channel and coming back to the original channel. If the problem persists, contact our technical support at (785)841-2100 or (800)869-1214 for additional assistance.
Why does my TV say "One Moment Please"?
This is a warning message to tell you that there may be a problem with the signal being received by your digital box and almost always happens when there are low signal levels. The first thing you will want to do is check your setup. Make sure that you are connecting from the wall outlet directly to the digital box and then to your next piece of equipment. If you put a VCR/DVD player before your digital box, you can cause problems with the signal levels that the digital box is receiving.
If your digital box is the first connected piece of equipment, make sure that your connections are tight on both the wall plate and the back of the digital box. If you have another piece of RG-6 co-axial cable, you may want to swap out your cables for new ones just to make sure your other cables aren’t the cause.
If you are connecting through a splitter or power strip, attempt to bypass the splitter/power strip and connect directly to the digital box. If you notice that this fixes the problem it is likely due to that piece of equipment not having a built in ‘return path’, which allows 2-way communication for the digital box.
After you have verified that your digital box is the first piece of equipment hooked up,, you have checked your connections to make sure they are nice and snug, and you are not connecting through splitters or power strips, if you are still having problems, please contact our technical support at (785)841-2100 or (800)869-1214.
I am trying to order VOD by I am getting an error message. What causes this?
Very similar to "tiling" or seeing "One Moment Please" on your television, there is likely a problem with the signal levels getting to the digital box. As with both of those problems, you will want to make sure your digital box is connected directly to the wall outlet and that your connections are snug. Also you will want to make sure you are not going through any splitters or power strips. After you have checked these, if you are still having problems, contact our technical support at (785)841-2100 or (800)869-1214.
I am trying to record a VOD/Pay Per View and it won’t let me. Why?
Some of the content that is broadcast by the stations requires copy protection to be enabled on it. This will allow it to either be copied or not to be copied. If you are having a problem recording a single program consistently, it is likely due to this. You can contact our technical support at (785)841-2100 or (800)869-1214 if you have additional questions or concerns on how this works.
I have an HD TV and all of my channels look red/blue/green tinted. Why is this?
This is due to one of your component cables not being hooked up properly or at all. The way that these cables are designed is that each cable carries a color band to the television. Once it reaches the TV, it will put all 3 together and make your picture look normal. If one of these cables is loose or unplugged, it will display a tinting on your screen to indicate this.