Recent Spam
This has happened numerous times over the course of the last several years, but recently we've had a new influx of these types of e-mails coming to our customers. These e-mails will tell customers that they need to go to a link of some sort and enter in personal information such as their full name, e-mail address, password, social security number verification, phone number, etc.... These e-mails also are designed to look like they are legitimately from our system administrators and that this is a secure process.
- Sunflower Broadband will only mass mail our customers for service alerts, for example downtime notification.
- Sunflower Broadband will never ask a customer for all of their valuable information over an e-mail without the customer contacting us first (EX. Talk To Us e-mails, we will ask for the last 4 SSN verification only).
Update
We have recently been alerted of a scam (see example below) sent to Sunflower email users asking for certain account information. This is not a Sunflower sponsored email, and as a standard email security practice, we are asking you to delete the message and to not respond. Sunflower will never request password or account information from you via email.
Example Email
Things to keep in mind
- Unlike phishing emails, we will never ask you to verify personal information in response to an email.
- Most fake communications convey a sense of urgency by threatening discontinued service.
- Many fraudulent emails contain misspellings, incorrect grammar, and poor punctuation.
- Links within the fake email may appear valid, but deliver you to a fradulent site.
- Phishing emails often use generic salutations like "Dear Customer," or "Dear account holder," instead of your name
- The address from which the email was sent is often not one from the company it claims to be.
Keeping your financial information secure and confidential is something we take very seriously.