Privacy Act Notice
Personally identifiable subscriber information; restrictions on access: To provide cable service, we collect and maintain personally identifiable information concerning customers. That information may include name, address, phone number, social security number, driver’s license number, billing records; credit card information, service maintenance repair records; premium service subscription information; marketing information and customer complaints. Except as indicated below under “Disclosure prohibited; exceptions”, all personally identifiable information is used for the normal business purpose of offering and providing cable television service and other services to you. Only persons authorized by us may access this information. Persons authorized to access customer information include our employees and sales agents, billing and collections services, accountants, and other businesses that provide products and services to us. These persons may access customer information on a regular basis. We maintain certain customer information for as long as we provide service to a customer and for a commercially reasonable time thereafter. Other customer information is periodically destroyed.
Disclosure prohibited; exceptions: Federal law prohibits the disclosure of your personally identifiable subscriber information without your consent. The following exceptions apply: Business activities: We may disclose customer information in order to conduct a legitimate business activity related to providing cable service or other service.
Unauthorized reception of cable service: We may disclose customer information in order to detect unauthorized reception of our cable service. Names and addresses to third parties: We may disclose names and addresses to third parties for purposes as mailing lists, charities, and direct mail marketing, unless you notify us in writing that you do not wish us to disclose it. You may write us at any time with this request. No such disclosure may reveal directly or indirectly the cable services you view or other transactions you make over the cable system.
Court order: We must disclose personally identifiable information without your consent if we are required to do so by a court order. If we are served with a court order requiring disclosure, we will promptly inform you before releasing any information. You will then have an opportunity to contest the order. Law enforcement request: Under the United States Patriot Act, we may also disclose personally identifiable information without your consent when requested by law enforcement in certain circumstances. In these circumstances, we may not disclose information relating to a customer’s selection of video programming.
Customer rights: As a customer, you may review your personal information maintained by us by contacting the number below and setting an appointment to meet at our office during normal business hours. We will need a reasonable amount of time to collect the information and remove any references to other customers. You may request correction of any errors in personal information that we collect or maintain pertaining to you. You have the right under federal law to enforce your cable privacy rights through a civil action in federal district court.
Please contact Debbie Schmidt, Director at (785)841-2100 or (800)869-1214
