Product Information

  1. What is Sunflower Broadband Telephone service?
  2. How is Sunflower Broadband Telephone service different from the traditional phone service I have today?
  3. How can I order Sunflower Broadband Telephone Service?
  4. Is there a fee to switch local telephone companies?
  5. Can I call people who have other local service providers?

Installation, Account Management, Carrier Information, Establish or Change Service

  1. How can I order Sunflower Broadband Telephone Service?
  2. Do I have to sign a term contract for Sunflower Broadband Telephone Service?
  3. Can I keep my existing Telephone Number?
  4. Directory Listing rules for Sunflower Broadband Telephone Service
  5. I am unable to receive collect calls form a correctional facility. What should I do?
  6. How do I change my Sunflower Broadband account information?
  7. Who do I contact if I need help with my Sunflower Broadband Telephone Service?
  8. Where can I register for the Do-Not Call List?
  9. How do I transfer my Sunflower Broadband services to a new service address?
  10. Do I need to cancel my current local service when I switch to Sunflower Broadband Telephone Service?
  11. When I switch to Sunflower Broadband, do I need to contact my current long distance provider?
  12. Can I have a long distance provider other than Sunflower Broadband?
  13. Is the sound quality clear on Sunflower Broadband Telephone Service?
  14. Who do I need to contact if I need help with my Sunflower Broadband Telephone Service?
  15. Does Sunflower Broadband offer Life Line services?
  16. How does Sunflower Broadband Telephone Service work?
  17. How is Sunflower Broadband Telephone Service different from the traditional phone service I have today?
  18. How many phone lines can I get with Sunflower Broadband Telephone service?
  19. Does Sunflower Broadband collect and use personally identifiable information regarding my account and services?
  20. What if my electricity goes out? Will I still be able to use my Sunflower Broadband Telephone service?
  21. Does Sunflower Broadband Telephone service permit dial-up Internet?
  22. If my cable goes out, will my phone go out too?

Payments, Billing

  1. Can I view my Sunflower Broadband invoice online?
  2. Can I pay my Sunflower Broadband invoice online?
  3. How to read my Sunflower Broadband invoice
  4. How do I sign up for paperless billing?
  5. What can I do if I don't recognize a charge for calls on my Sunflower Broadband telephone invoice?
  6. How can I sign up for automatic monthly payments through my bank account or credit card?
  7. Can you explain the charges on my first invoice?
  8. I have been installed with Sunflower Broadband Telephone service but I am still receiving bills from my old carrier

Charges, Rates and Terms

  1. Can you provide a description of the most common taxes, fees and surcharges on my Sunflower Broadband Telephone invoice?
  2. What are my international calling rates?
  3. What is a Federal Subscriber Line Charge?
  4. What is the Federal Universal Service Fund Charge?
  5. Terms of Service

Avoiding unnecessary charges or fraud

  1. How to Avoid Fraud Over the Telephone
  2. Calling Card Fraud
  3. 809 Area code scam
  4. 900 Numbers
  5. Internet Dial-Up Access Numbers
  6. Cramming
  7. Jamming
  8. Slamming

Collect call and 3rd Party Billing Charges

  1. What are collect calls and how am I charged for them?
  2. What are third party charges?
  3. What are miscellaneous charges?
  4. Why should you be concerned about miscellaneous charges?
  5. What has been Sunflower Broadband's previous policy on miscellaneous charges?
  6. What is Sunflower Broadband’s NEW policy regarding collect calls, third party billed calls, and miscellaneous charges?
  7. What about charges for collect calls or third party billed calls that I don't believe were accepted?
  8. Do I still have to pay my bill if I am disputing the charge on my invoice?
  9. When will I see the credit on my bill?

Services

Cable / Internet / Telephone / Geeks On Wheels / Webmail

Support

Cable / Internet / Telephone / Billing / My Broadband

My Broadband

Bandwidth usage / View bills / Pay bill online / Email accounts