Internet Dial-Up Access Numbers
How to ensure you are dialing a local phone number
BACKGROUND:
The majority of Internet Service Providers (ISP's) provide Internet access to residential consumers through dial-up service over traditional phone lines. Each time the consumer goes online, the computer dials a number that connects the user with the ISP. The connection allows for access to the World Wide Web and other Internet services.
THE PROBLEM:
While consumers may register for what appears to be a local dial up number, it is quite possible for consumers to not recognize they've selected a local toll number or a long-distance number. Even though a local toll number may share the same area code as a local phone number, it is charged as a type of long-distance call. Consumers who enter a local toll number or long-distance number for Internet dial-up access will likely be charged a per minute rate. This can result in an unexpected long-distance bill, depending on how long the consumer "surfed the net" that month.
WHAT CONSUMERS SHOULD DO:
Consumer can prevent this common dial-up pitfall when signing up for Internet access by doing the following:
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Consumers can verify whether or not the phone number is a local call by contacting their local phone provider and/or their ISP provider.
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Consumers should periodically check their dial-up number configuration to ensure another user in the consumer's household has not accidentally switched it to a long-distance number.
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As always, consumers should carefully review their phone bills each month.