Telephone Service
Features
Sunflower Broadband offers many features to enhance your telephone service. We have put some of the most popular features in packages with added discounts to save you money and time. However, all of our features can be purchased separately.
(E) denotes feature is included in "The Essentials" package (EP) denotes feature is included in "Essentials Plus" package
Anonymous Call Rejection
(*77 ACTIVATE/*87
DEACTIVATE) Gives you the ability to automatically block ALL
incoming calls that have been blocked or marked as "private" or
"anonymous." Callers will receive a recording indicating that you do
not accept "private" or "anonymous" calls. (Please activate this
feature with caution as some wanted calls do not have Caller ID
information due to equipment limitations of the caller's service
provider.)
Automatic Redial (EP)
(*66
ACTIVATE/*86 DEACTIVATE) If you dial a number that is busy, the
feature enables you to automatically redial the last number you
called. Dial *66 and the number will be automatically redialed for
thirty (30) minutes. You will be notified by a special ring if your
call can be completed. *86 cancels the automatic redial feature
before the thirty (30) minute period.
Call Blocker (EP)
(*80 ACTIVATE/*80
DEACTIVATE) You may select up to twelve (12) numbers, including the
last incoming call received to be rejected without hearing the call
ring. Dialing *80 allows you to use a menu with directions on how to
add or cancel numbers any time. The rejected caller will receive a
busy tone.
Call Forwarding-All Calls (E)
(*72
ACTIVATE/*73 DEACTIVATE) Forwards all incoming calls to a local or
long distance number of your choice. (Long distance charges apply if
forwarding to a number outside the local calling area) Dial *72 and
wait for the tone, dial the number you want calls forwarded to. When
the call is answered, the feature is activated. (If there is no
answer or the line is busy, repeat the steps and a tone will confirm
that your calls will be forwarded.) To discontinue call forwarding,
dial *73 and a tone will confirm that the feature is cancelled.
Call Forwarding - Remote Access (EP)
You can activate Call Forwarding from a remote location by dialing
785-856-8999. You will be required to use a PIN to activate Remote
Call Forwarding. You may establish a PIN by calling 785-841-2100.
(Additional one-time charges may apply each time you request a
different PIN)
My Remote Call Forwarding PIN is: ________________ The "hint" for my PIN is: ________________________
Call Forwarding - Selective (EP)
(*63 ACTIVATE/*83 DEACTIVATE) Allows you to forward pre-selected
incoming local and long distance calls to another number. Numbers
not included in the pre-selected list ring through as usual. Dial
*63 and follow the menu directions to create your pre-selected list
or to turn off the feature.
Call Return (E)
(*69 ACTIVATE/*89
DEACTIVATE) Never miss a call with this feature that provides the
last number that dialed your line, if the caller's information is
available. You will be prompted to press "1" to complete the call
and you will be connected if the line is free. If the line is busy,
attempts to complete the call will be automatically made for thirty
(30) minutes. If the line becomes free within thirty (30) minutes,
your phone will ring and the call will be connected. To cancel the
feature before the thirty (30) minute expiration, dial *89.
Call Trace
(*57 ACTIVATE) Allows you to trace
the last incoming call. If the trace is successful, our telephone
equipment will record the incoming call detail (not the
conversation) and will provide you with a telephone number to call
for further information. The call detail may be provided only to law
enforcement personnel upon proper request. The call trace
information will not be provided to you directly. (This feature will
not work if a Call Waiting tone is received during the tracing
process.) Although you are billed only upon a successful trace, you
must subscribe to this feature.
Call Waiting (E)
(*70 DEACTIVATE)
When you are on the phone, an audible tone or "beep" indicates
another party is attempting to call. Press the flash hook (key) to
answer the second call, press the flash hook (key) again to return
to the first call. *70 cancels the feature for the duration of one
call. The service is automatically reactivated for any subsequent
calls.
Call Waiting/Caller ID
Works just like Call
Waiting and Caller ID combined. When you hear the Call Waiting tone,
the caller's ID information will be displayed. You must be a
subscriber to Call Waiting and Caller ID/Name for this feature to
work properly. This feature requires a telephone with a display
screen or a separate unit that is capable of supporting Call
Waiting/Caller ID.
Caller ID/Name (E)
After the first
incoming ring, the caller's name and number will be displayed on
your Caller ID unit. (Feature requires a telephone with Caller ID
display or a separate Caller ID unit.)
Distinctive Ring (EP)
(*61
ACTIVATE/*61 DEACTIVATE) Provides you with a distinctive ring or
call waiting tone (provided you subscribe to Call Waiting) when
called from pre-selected callers. You may construct or modify your
own pre-selected caller list that can include up to ten (10)
different numbers. *61 provides a menu with directions to add and
delete callers.
Per Line Blocking
Blocks your name and number
on ALL outgoing calls. This feature cannot be deactivated without
calling our customer service department.
Teen Ring
You may add up to three (3)
different numbers, each with a different ringing tone, that ring on
your existing phone line. This feature can be used to identify for
whom the call is intended. The numbers are assigned by our customer
service department. The Call Waiting tone will be different on the
additional numbers than on the primary phone number.
Three Way Calling (EP)
Allows you to
talk to two different parties at the same time. To use this feature,
press the flash hook (key) to get a second dial tone and dial the
second number. When the second party answers, press the flash hook
(key) again and you will be connected with both parties.